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Safe and reliable repairs

At Apple, every product we make is built to last. We design durable, easy-to-use devices with innovative features that customers depend on, all while protecting their privacy and data. Customers should have access to safe, reliable, and secure repairs with genuine Apple parts if they need them.

Learn more about Apple’s approach to expanding access to safe and reliable repairs. View (PDF)

Beware of counterfeit parts

Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.

Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.

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